FAQ
Frequently asked questions
Quick answers on delivery, returns and payment.
Delivery
Major metro areas usually take 2-4 business days, and outlying areas 3-7 business days, once your order has shipped. See our Shipping Policy for full details.
Shipping is calculated at checkout based on your address and order weight. Orders over R1000 ship free.
Not yet – we currently only ship within South Africa.
Once your order ships, we’ll email you a tracking link so you can follow it to your door.
Returns
Yes – most items can be returned within 30 days of delivery in original, unused condition. See our Refund and Returns Policy for the full process.
Email info@dreamnest.co.za within 7 days of delivery with photos of the issue, and we’ll arrange a replacement or refund at no cost to you.
Orders and payment
We accept card payments processed securely through Yoco. Your card details are never stored on our servers.
No – you can check out as a guest. Creating an account just lets you save your details and view past orders.
Still stuck
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Send us a message and a real person will get back to you within 1-2 business days.
