Last updated: 13 August 2026

Who we are

DreamNest (“we”, “us”, “our”) operates dreamnest.co.za, an online store selling home and sleep products in South Africa. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with the Protection of Personal Information Act (POPIA).

Information we collect

When you browse our site, create an account, or place an order, we may collect your name, email address, delivery and billing address, phone number, and order history. Payment card details are entered directly into our payment processor, Yoco, and are never stored on our servers.

How we use your information

We use your information to process and deliver orders, provide customer support, send order updates, and, where you’ve opted in, send occasional newsletter emails about new arrivals. We do not sell your personal information to third parties.

Sharing your information

We share the minimum information necessary with our courier partners to deliver your order and with Yoco to process payment securely. These providers are contractually required to protect your data and use it only for the service they provide us.

Cookies

Our site uses cookies to keep your cart working correctly, remember your preferences, and understand how the site is used so we can improve it.

Your rights

Under POPIA, you can ask us what personal information we hold about you, request a correction, or ask us to delete your account information, subject to what we’re legally required to retain (such as order records for tax purposes). To make a request, contact us using the details below.

Data retention

We keep order and account information for as long as your account is active, and as required by South African tax and consumer protection law thereafter.

Contact us

Questions about this policy or your personal information can be sent to info@dreamnest.co.za.