Last updated: 13 August 2026

30-day returns

If you’re not happy with your DreamNest order, you can return it within 30 days of delivery for a refund or exchange. Items must be unused, in their original packaging, and in resaleable condition.

How to start a return

Email info@dreamnest.co.za with your order number and the reason for the return. We’ll confirm the return address and next steps within 1-2 business days.

Return shipping

If the return is due to a fault or an error on our part, we cover the return shipping cost. If you’re returning an item simply because you changed your mind, return shipping is at your own cost.

Refunds

Once we receive and inspect your return, we’ll notify you and process your refund to your original payment method via Yoco. Refunds are usually reflected within 5-10 business days, depending on your bank.

Exchanges

Need a different size or product instead? Let us know when you start your return and we’ll arrange an exchange, subject to stock availability.

Damaged or faulty items

If an item arrives damaged or faulty, contact us within 7 days of delivery with photos of the issue and we’ll arrange a replacement or refund at no cost to you, in line with the Consumer Protection Act.

Non-returnable items

For hygiene reasons, pillows and bedding that have been opened or used cannot be returned unless faulty.